How customer data, artwork and order records are handled.
This privacy policy explains how Urdigital Fastprint SDN BHD collects, uses and stores customer information when you browse the website, upload artwork, submit payment receipts and place orders.
Information We Collect
We may collect your name, phone number, email address, delivery details, uploaded artwork, payment receipt and order-related notes when you use our website or place an order.
How We Use Your Information
Your information is used to process orders, verify payments, review artwork, arrange collection or delivery, provide support and improve the operation of our printing services.
Artwork and Uploaded Files
Artwork files and linked submissions are used only for quotation, order verification, proofing, production and related customer support. We do not use customer artwork for promotion without permission.
Payment and Verification Records
Payment screenshots and related verification records are stored to confirm bank transfers and to protect both the customer and the business from payment disputes.
Sharing of Information
We do not sell your personal information. We may share limited data only with service providers involved in hosting, communication, payment review support or delivery fulfilment where required.
Retention and Security
We keep order and customer records only as long as reasonably required for production, after-sales support, accounting, legal compliance and operational review. Reasonable technical and administrative steps are taken to protect stored data.
Your Requests
If you want to update contact details, ask about stored order information or request support regarding personal data connected to an order, contact us directly using the details below.